Conditions are improving following the security incident impacting Instructure's Canvas platform. However, we are aware that some schools/institutions may still be experiencing difficulty accessing Canvas. We continue to monitor the situation and recommend customers follow the Instructure status page for the latest updates: https://status.instructure.com Our McGraw Hill applications remain secure and fully accessible if you wish to use them directly. https://mh.my.site.com/DTS/s/article/Temporary-Student-Passwords This article walks teachers through printing temporary passwords for students. If you have any questions or need assistance, please contact McGraw Hill Support.
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We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
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The Jira service is paused while we address an API deprecation. Thank you for your patience.
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We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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Monitors
McGraw Hill Education
Increased Error Rates
AWS (Security Cameras)
Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India
Zoom
Adobe Creative Cloud
Google Cloud (Not Workspace)
GoToMyPC (Remote Access)
Jamf (iPad Service)
Jira Service Desk (Genesis)
Pearson (NJSLA/Start Strong)