We continue to see significant signs of recovery as a result of our mitigation efforts, with full recovery expected within the next 45 minutes.
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We've confirmed that an issue with the Meta API is causing the delay, and we’re working with the Threads/Meta team to restore normal delivery of new comments. In the meantime, as a mitigation, we’ve enabled a backup mechanism to help recover recent comments. You can also trigger a manual sync by visiting the Threads channel page in Community or clicking Sync now.
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The datacenter serving europe-west4-a for GCVE, BMS, and NetApp has experienced a power failure, which subsequently caused a cooling failure. Google proactively turned down workloads in order to protect customer data from any risks posed by running infrastructure in a high temperature environment. Cooling and power have been restored at the site. The issue with GCVE and Google Cloud NetApp Volumes has been resolved for all affected users. We continue to recover the impact for BMS at the moment.
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The Jira service is paused while we address an API deprecation. Thank you for your patience.
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Engineering has identified the issue and is currently working towards listing out all the possible workarounds to circumvent the issue and also towards full resolution. We will continue to provide updates as soon as new information becomes available.
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Monitors
McGraw Hill Education
Adobe Creative Cloud
Increased 5xx Errors
AWS (Security Cameras)
Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solutions (BMS) services are experiencing a service outage in europe-west4-a due to a cooling failure.
Google Cloud (Not Workspace)
GoToMyPC (Remote Access)
Pearson (NJSLA/Start Strong)
Webex Contact Center: Calls remain active in the Webex App even after transfer/disconnect completion
WebEx
Jamf (iPad Service)
Jira Service Desk (Genesis)
StatusGator