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Last update on
We are aware of reports that Free JSM customers received emails stating that their plans have been adjusted to Standard Trial Service Collection accounts. Our team is working urgently to address this issue and we plan to revert the change for all customers that are impacted, to reinstate their Free plan status. Please note that if your plan has been incorrectly updated, you will be placed into a no-cost trial status. There is currently no action required from those customers that have incorrectly received these emails. We will provide further update within an hour as our effort continues.
Last update on
Monitors
Users incorrectly moved from Free to Standard Service Collection Trial account
Jira Service Desk (Genesis)
Google Cloud (Not Workspace)
GoToMyPC (Remote Access)
Pearson (NJSLA/Start Strong)