We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
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The Jira service is paused while we address an API deprecation. Thank you for your patience.
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Our teams are continuing work on hotfixes for the various supported versions. We have provided workarounds which are detailed in the following article depending on which version is being used. https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20certificate%20expired:%20Users%20are%20unable%20to%20login%20to%20the%20Platform%20UI%20and%20the%20coordinator%20service%20will%20not%20stay%20running. We will continue to monitor the situation and provide an update by 14:00 UTC on Tuesday 30th June
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The issue affecting Meta integration for Zoom has resurfaced and is being investigated again. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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Monitors
Increased Error Rates
AWS (Security Cameras)
DEX Platform licensing service. Affected environments are unable to retrieve licensing information,
TeamViewer
McGraw Hill Education
Adobe Creative Cloud
Google Cloud (Not Workspace)
GoToMyPC (Remote Access)
Jamf (iPad Service)
Jira Service Desk (Genesis)
Pearson (NJSLA/Start Strong)
StatusGator